Help & Advice

Find out about the important changes to the sewer / lateral drain connection and adoption process.

Every year, we publish a new schedule of charges that we agree beforehand with our economic regulator Ofwat.

Information for contractors on staying safe at work.

It is now mandatory to install a domestic fire sprinkler at all new domestic properties. Find out more information about the legislation.

Here’s a handy summary of all our guidance notes so you can quickly access the ones you need.

If you’re building a new home or commercial building, there are several things you need to take into account.

If you're building many new properties, here's a round up of all the services you might need from us during the build.

If you’re extending your property, whether you’re building an extension or a conservatory, the chances are there’ll be a sewer pipe nearby.

Here's a handy guide to the number of different legal requirements and regulations you must meet when building in Wales and the parts of England we serve.

If you’re designing an adoptable waste water pumping station, here are some drawings and guidance for either you or your designers to consider when you’re developing your solution for the development.

Once you’ve applied for a new water connection, we’ll review it and let you know if we need any more information. Here’s a handy guide to trench inspections.

An introduction to our work in these water bodies.